Safety, Care & What We Need From You

Please give complete, honest information about your dog when you book, including anything you're not sure is relevant — it's always better to mention it. This includes:

• Behaviour around people, other dogs, and children
• Any history of aggression, biting, snapping, or resource guarding
• Escape behaviour — jumping fences, slipping leads/collars, bolting at doors
• Known triggers (loud noises, certain people, other animals, being left alone)
• Feeding schedule and any dietary restrictions
• Daily routine and anything that keeps your dog settled
• Allergies and medical conditions
• Mobility issues (arthritis, old age, recent surgery, etc.)
• Your regular vet's details and an emergency contact for you

If something changes between booking and the appointment — a new medication, a recent vet visit, a bad reaction to something — please update me before we start. Undisclosed risks (especially aggression or escape history) are treated seriously; see Incident Responsibility in the Terms & Conditions.

If your dog needs medication during a walk or stay, I need clear, written instructions covering, where applicable:

• Medication name
• Dosage
• Frequency and timing
• Method of administration (tablet, food, injection, topical, etc.)
• Storage requirements
• Known side effects or reactions to watch for
• What to do if a dose is missed
• Your regular/prescribing vet's contact details
• An emergency vet contact, if different
• Your own emergency contact details

I'm comfortable with routine medication support — tablets, drops, straightforward injections your dog is already used to. I'm not a vet or vet nurse, and I won't perform specialist veterinary procedures or anything I'm not confident doing safely. If a dog's medical needs go beyond what I can safely manage, I'll let you know honestly, and I may decline or ask you to arrange alternative care for that booking — this isn't personal, it's about your dog's safety.

For how veterinary emergencies are actually handled, see Emergency Procedures in the Terms & Conditions.

• Dogs are walked on-lead by default, using your own collar/harness and lead unless we've agreed otherwise.
• Gates and fences are checked and secured before a dog is let into a yard.
• Off-lead time only happens with your explicit, written go-ahead, and only somewhere appropriate.
• In extreme weather (heat, storms, etc.), a walk may be shortened, adjusted, or rescheduled for your dog's safety — I'll always let you know.
• Transport of animals by car isn't currently offered — all walks and sits happen at your property or on foot from it.

For overnight sitting bookings:

• Keys, alarm codes, and access instructions are used only for the booking and kept secure.
• Doors and windows are locked when the property is left unattended.
• Please point out anything fragile, hazardous, or already damaged before a stay starts — it's much easier to note existing wear and tear upfront than sort it out afterwards.
• If something goes wrong at the property while I'm there — a leak, an alarm triggering, anything urgent — I'll contact you straight away and use my best judgement to prevent further harm.